FAQ
Frequently Asked Questions (FAQ)
Shanvis Storeยฎ | B2B Sourcing, Logistics & Support
๐ข About Shanvis Store
1. What is Shanvis Store?
Shanvis Store is a premier global sourcing and wholesale e-commerce platform operated by BHAVITHA SREE TRADING &ย MeeThought E-Commerce Private Limited in strategic alliance with Bhavitha Sree Trading. We specialize in supplying B2B businesses, MSMEs, and D2C brands with high-utility products, including robotics, solar energy systems, smart wearables, industrial tools, tech accessories, and daily lifestyle essentials.
2. Are your products imported or locally manufactured?
We maintain a highly curated catalog featuring both verified Indian-manufactured goods and premium global imports sourced directly from manufacturing hubs in Germany, China, USA, Korea, and the UK.
3. Can I request a product that is not listed on the website?
Absolutely. Send a pic, we find the product. We operate a dedicated Product Discovery Service. Send us an image or product name, and our enterprise team will source it globally, secure factory-direct pricing, and arrange import logistics for you.
๐ข Shipping & Global DDP Logistics
4. Do you deliver across India and globally?
Yes! We provide PAN India doorstep delivery. We also offer comprehensive global shipping, allowing international clients to source goods easily. Delivery timelines vary based on whether the item is stored domestically or being imported via air/sea freight.
5. Do you handle customs clearance for imported goods?
Yes. For cross-border orders, we operate strictly on a DDP (Delivered Duty Paid) basis. We handle all customs documentation, import duties, and border clearance internally, ensuring zero customs headaches or hidden fees for you.
6. How can I track my order?
Once your order is dispatched, you will receive an automated tracking link via email or SMS. You can also monitor your shipment directly through the "Track Order" portal on our website.
๐ณ Payments & Corporate Taxation
7. Is Cash on Delivery (COD) available?
To eliminate dead-stock risk and deliver the lowest possible factory-direct pricing to our buyers, Shanvis Store operates a strict Prepaid-Only / Import-on-Order system for our B2B catalog and high-ticket electronics. We accept secure global payments via UPI, Credit/Debit Cards, Net Banking, and PayPal.
8. I am an international buyer. Can I pay in my local currency?
Yes. Our secure global payment gateway automatically detects your region and allows you to check out in your local currency, processed seamlessly via PayPal or international credit platforms.
9. Will I receive a legal GST or VAT invoice?
Absolutely. B2B compliance is our priority. Indian businesses will receive a 100% legal, GST-compliant invoice allowing you to claim Input Tax Credit (ITC). International buyers will receive appropriate VAT or tax-compliant invoices based on destination regulations.
๐ฆ B2B Wholesale, Returns & Support
10. Do you offer bulk purchase or wholesale pricing?
Yes. We specialize in B2B enterprise procurement with Low MOQ (Minimum Order Quantity) access. Contact our team at b2b@shanvis.store for exclusive bulk pricing grids and corporate collaboration.
11. What is your return policy for damaged goods?
We require a continuous, uncut unboxing video for all high-value electronics and B2B shipments. If an item arrives damaged or defective, report it to support@shanvis.store within 7 days. Verified defects are eligible for a fast replacement or full refund. (Please note: Import-on-Order industrial items are non-returnable for buyer's remorse).
12. Are your products covered by warranties?
Many of our industrial and smart tech products include comprehensive manufacturer warranties. Specific warranty coverage details are listed directly on the individual product pages.
๐ Need further assistance?
Our team is ready to help you optimize your supply chain.
๐ง Email: contact@shanvis.store ย |ย ๐ Website: www.shanvis.store