FAQ's
Frequently Asked Questions (FAQs)
1. What is Shanvis Store?
Shanvis Store is a wholesale e-commerce platform powered by Bhavitha Sree Trading, offering a wide range of innovative, unique, and daily-use accessories across categories like kitchen, home decor, tech, fashion, gardening, Wholesale Products Suppliers for Your Business . "Shanvis Store" is a Hub of Kitchen Accessories | Home Decor | Electricals | Mowers | Industrial | Bamboo Products | Drones Accessories | Scuba Diving Accessories | Garden Accessories | Smart Locks | Tech Accessories | Toys | Gifts | Automobile Accessories & Many More | Imported Products | Tactical Shoes | Professional Sports Shoes | Many more.
2. Do you deliver across India? | Across the World
Yes, we offer Nationwide Shipping across India, PAN India Shipping, Globally Shipping on most of the products. Delivery timelines may vary based on your location.
3. How can I place an order?
Simply browse our website www.shanvis.store, add your desired items to the cart, and proceed to checkout using your preferred payment method.
4. Do you offer free shipping?
Yes, we offer free shipping on most of our products. Some items may have additional delivery charges depending on size or location.
5. Is Cash on Delivery (COD) available?
Currently, we are working on enabling COD. For now, we accept secure online payments through UPI, credit/debit cards, and net banking, PayPal, Secured Payment Gateway Collections
6. How can I track my order?
Once your order is shipped, you will receive an order tracking number via email or SMS. You can use it to track your package in real-time.
7. What if I receive a damaged or incorrect product?
We deeply regret the inconvenience. Please contact us within 48 hours of delivery at contact@shanvis.store or via our website chat, and we’ll arrange for a replacement or refund as per our return policy.
8. How can I return or exchange a product?
To initiate a return or exchange, please contact our support team with your order details. Eligible returns must be requested within 7 days of delivery and must be in unused condition with original packaging.
9. Do you offer bulk purchase or wholesale pricing?
Yes, we specialize in wholesale supplies. Please contact us directly for bulk order inquiries and receive exclusive pricing for your business.
10. Are your products imported or locally made?
We offer a mix of high-quality imported and Indian-manufactured products, selected based on uniqueness, utility, and affordability.
11. Can I suggest a product or category?
Absolutely! We welcome customer suggestions. Feel free to reach out via email or chat and share your ideas with us.
12. How do I become a VIP customer?
All customers who shop with us automatically become part of the Shanvis Family and will receive access to exclusive VIP deals, early-bird discounts, and special promotions.
13. How do I contact customer support?
You can reach us through our website chat messenger, email us at contact@shanvis.store, or use the contact form on the Contact Us page.
14. Are your products covered by warranty?
Some of our products come with manufacturer warranties. Please check the individual product descriptions or contact us for specific warranty details.
15. Is Shanvis Store active on social media?
Yes! Follow us on our official social media channels for updates, product launches, customer stories, and special offers.
16. Do you ship globally?
Yes, we are proud to offer International Shipping to Across the Countries. Our global customers can explore and purchase our products just like our Indian customers. Shipping charges and delivery timelines may vary based on the destination. Please contact our support team for international order assistance
17. I am not from India, but I want to purchase in my local currency. Is that possible?
Yes, absolutely! Shanvis Store supports international purchases in your local currency. You can make secure payments through PayPal or choose your preferred option using our Global Payment Gateway during checkout. The correct currency and payment options will automatically appear based on your country.
18. Will I receive a GST invoice (for India) or a VAT invoice (based on my country)?
Yes, absolutely. We provide a GST-compliant invoice for all orders shipped within India. For international customers, a VAT invoice or relevant tax-compliant invoice will be issued based on the destination country’s regulations. You’ll receive your invoice via email once the order is confirmed and processed Successfully. After Collecting Invoice incase if you are Business/B2B Buyer/Company its very mandatory that you need to File/Submit for Filing**