Returns & Refund Policy
🔁 Returns & Refund Policy – Shanvis Store
🩵 1. Overview
We at Shanvis Store want you to be delighted with your purchase.
If you’re not fully satisfied, you can return most new and unused items within 7 days of delivery for a refund, replacement, or exchange — as per the conditions below.
✅ 2. Eligibility for Return
To be eligible for a return:
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The item must be unused, unwashed, and in its original packaging.
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Product tags, labels, and accessories must remain attached and intact.
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You must provide the original order number or proof of purchase.
🛑 Items not eligible for return:
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Personal care or hygiene products (e.g., cosmetics, serums, masks).
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Innerwear, swimwear, or customized/personalized products.
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Clearance, discount, or “Final Sale” items marked as non-returnable.
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Gift cards or digital downloads.
📦 3. Return Process
To initiate a return:
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Email us at 📧 support@shanvisstore.com or reach us via our website contact form within 7 days of receiving your order.
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Our support team will confirm eligibility and share the pickup or return address details.
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Once the returned product is received and inspected, we will process your refund or replacement.
⏳ Refund Processing Time: 5–7 business days (after return approval).
Refunds will be made to the original payment method used at checkout.
💳 4. Refunds
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Refunds are issued to the same payment method used during purchase.
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Shipping or COD charges (if applicable) are non-refundable unless the return is due to a product defect or wrong item shipped.
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If the product was defective or damaged, you’ll receive a full refund including shipping.
🔁 5. Exchanges
Need a different size, color, or style?
We’re happy to exchange items, subject to availability.
Exchanges are processed once we receive your returned product.
⚠️ 6. Return Exceptions
Some products may have special return timelines (e.g., electronics, premium fashion pieces, or pre-orders).
Such exceptions will always be clearly mentioned on the product page.
🌎 7. International Orders (DDP / VAT / GST)
For global customers:
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Shanvis Store ships orders on a DDP (Delivered Duty Paid) basis wherever possible.
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Local VAT, GST, or customs duties (if applicable) are calculated as per your country’s import regulations.
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Return shipping costs for international orders are the responsibility of the buyer, unless the return is due to an error from our side (e.g., wrong or defective product).
🧾 8. Order Cancellation
Orders can be cancelled within 12 hours of placing them (before dispatch).
After dispatch, standard return procedures will apply.
📞 9. Contact Us
If you have any questions about returns, refunds, or exchanges, please reach out to us:
📧 support@shanvisstore.com
🌐 www.shanvisstore.com
📍 Customer Support Hours: Monday – Saturday, 10:00 AM to 6:00 PM (IST)
❤️ 10. Our Promise
Your satisfaction is our priority.
We value every customer and are committed to making your shopping experience smooth, transparent, and worry-free — from checkout to delivery and beyond.